Published: 28th February 2018

Of relevance to: All FCA-regulated firms giving basic advice and many others

The Financial Conduct Authority (“FCA”) has changed its main telephone number for consumers from 0845 606 1234 to 0800 111 6768.

COBS 9 Annex 1 4. requires  firms contacting a retail client with a view to giving basic advice on a stakeholder product to include ‘a statement, in accordance with GEN 4, that the firm is regulated by the FCA (or if an appointed representative, a statement of whom it is an appointed representative and that that firm is regulated by the FCA) to give basic advice, together with the registration number of the firm and the fact that the firm’s status can be checked with the FCA on 0800 111 6768 or on the FCA website at’.

The number is for Consumers (and people representing consumers) to call the FCA on 0800 111 6768 (freephone) or 0300 500 8082 from the UK, or +44 207 066 1000 from abroad. This number is answered Monday to Friday, 8am to 6pm, and Saturday from 9am to 1pm.

Many firms put this number on their website – PLEASE CHECK THE NUMBER IS SHOWN CORRECTLY.

The number changed in January 2018; the old number was previously referred to in PERG 1.5.3G and MCOB 6.5.6R.

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