Client Background

A Wealth Management Firm based in London but with overseas offices providing highly personalised tax and financial advice services. Its clients include wealthy individuals and trusts often with individuals potentially resident in differing jurisdictions (including the USA). The firm builds its own investment products.

Business Issue

As a complex organisation the firm found it needed compliance support that went beyond mere UK regulation. It struggled to keep up with a paper based compliance monitoring program.

Challenge

The objective was to tailor support to a complex retail organisation.

Solution

Complyport helped the firm by providing it with the Complytracker tool, relieving management while allowing staff to take responsibility for their own regulatory obligations. Monitoring became simpler with an audit trail held on offsite servers. Complyport helped with EEA passports and introduced our US specialist to investigate authorisation in the United States. Complyport in Hong Kong were there to support if necessary.

Business Benefit

Complyport was able to understand the business and the differing issues from running funds, through to client matters and international obligations. There was no need to pass off tasks to outside experts which could lengthen the communication process and potentially cause confusion. The use of ComplyTracker gave managers freedom to manage and reduced the burden of form filling.

Further Information

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