Our Service

With Consumer Credit Compliance, our first job is to understand your business requirements, tailoring compliance support to you.

Our service then provides you with ongoing support, independent guidance and the appropriate level of oversight to ensure your firm has the knowledge to maintain compliance and keep abreast of regulation.

Consumer credit firms are finding the regulatory burden imposed by the FCA much higher than the lighter touch, Office of Fair Trading regime.

Action has already been taken to tighten compliance with the Financial Promotion rules, to stop misleading debt collection letters, and to clamp down on unaffordable lending practices.

When choosing Complyport, firms will generally take the following steps:

Initial Assessment
Your firm will be allocated the appropriate expert who will carry out an assessment.

Complyport will test current arrangements, identifying gaps (if any).

We will discuss our findings and help you build a framework that will meet FCA requirements., and if necessary, we can tailor all supporting manuals, policies and procedures.

Regular Monitoring
Complyport will help you build a compliance monitoring programme that is appropriate to the scale of the business. We then provide, usually on a quarterly basis, an independent assessment of progress.

All firms have access to our regulatory update in which we provide guidance on and analysis of key regulatory and compliance issues.


Our experts include advisers, regulators, accountants and lawyers.

Occasionally you may need specialist support to develop new business ideas or improve a particular aspect of your business.

You may simply want an opinion on a complex matter of regulation. Firms can access our consultants on a project or hourly basis.

Specialist Services

Useful Information

Also of interest to firms will be the FCA’s handy step-by-step guides supporting consumer credit firms in completing their application for full or limited permission  using the FCA’s Connect system:

Please contact us on +44 (0)20 7399 4980 today for more information.